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Bahrain’s startups have been a key player in the fight against COVID-19 since the pandemic hit Bahrain. Basma, a Bahraini tech startup, is a prime example of that dedication shown by the Kingdom’s thriving startup ecosystem.

Basma, which launched this year with the mission to disrupt and revamp the pre-coronavirus paradigm of work-from-home setups, has announced that it is offering the company’s proprietary cloud-based video customer service platform for free to all hospitals and public institutions to support the national #TeamBahrain efforts to fight COVID-19.

This “free” plan will span over two months and could be extended further depending on the prevailing situation at the end of the period. 

Basma’s homegrown platform comprises two distinct components — a video call center that pretty much serves as a highly practical virtual branch, as well as a smart virtual assistant (Chatbot) offering compatibility with WhatsApp. 

Both these components combine to make Basma an all-encompassing platform that empowers service providers to implement an instant digital transform without denting their bottom-line. Not only that, but the platform also incorporates the latest cloud technologies to boost productivity and security.

“Basma team was honored to provide their service to the Ministry of Health in Bahrain as one of the early adopters, which is currently being used by the ministry for teleconsultations in the primary care health centers. Organizations that are interested in benefiting from this service may communicate with Basma via the website: basma.ai or directly via the email: hello@basma.ai to launch their virtual branch in less than 5 minutes,” the startup stated in a brief to the media. 

Jenan Al-Mukharriq

Jenan Al-Mukharriq

A highly driven organizing member of the StartUp Bahrain ecosystem. And a Project Manager at Matter In Hand with a passion for content creation and empowering communities.