- This prestigious award is a testament to Zain Bahrain’s recognition of its customer-centric strategy that aims to go above and beyond to ensure customers are always satisfied with their service.
- Zain Bahrain has simplified its customer engagement process and empowered them to effortlessly meet a broader range of service needs through Genesys’ omnichannel customer engagement platform, from any location.
Manama— 12 February 2025
Zain Bahrain, a leading telecommunications and technology provider in the Kingdom, is proud to be awarded the Best-Connected Customer Experience Award by IST Networks and Genesys at LEAP 2025, which was held on 9th February in Riyadh. This prestigious award is a testament to Zain Bahrain’s recognition of its customer-centric strategy that aims to go above and beyond to ensure that customers are always satisfied with their service, meeting their needs and expectations.
Zain Bahrain’s commitment to delivering an outstanding experience is not just a once-off initiative but an ongoing commitment to excellence. The company understands that exceptional service requires consistent efforts, attention to detail, and a dedication to understanding and meeting its customers’ needs. It has simplified its customer engagement process and empowered them to meet a broader range of their service needs effortlessly from any location through Genesys’ omnichannel customer engagement platform, providing convenience and accessibility.
Abdulla Salmeen, Zain Bahrain Chief Customer Care Officer, commented, “At Zain Bahrain, our unwavering commitment to exceptional customer experience is driven by our customer-centric strategy. This strategy is deeply rooted in listening to the evolving needs of our customers, fostering long-term relationships, and providing quality service. We are proud to be honored with the Best-Connected Customer Experience Award. As we prioritize our customers through omnichannel engagement and cutting-edge technology, we are committed to enhancing every aspect of the customer journey. We aim to improve continuously, offering a future-focused experience that empowers our customers every step of the way.”
Zain Bahrain’s commitment to customer-centricity and innovation ensures that the company will always be at the forefront of customer service in the telecom and technology sector across the Kingdom.
